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Privacy policy

Alienparts Privacy Policy

Alienparts, LLC respects the privacy of every individual who visits this Web site (the "Site"). We have created this Privacy Policy to inform you of the information collection practices for this Site, including what type of information is gathered, how the information is used, and with whom the information is shared. Please carefully read this Privacy Policy and revisit it from time to time as it may periodically be revised. By using the Site, you indicate your understanding and acceptance of these terms. If you do not accept these terms, you may not use the Site.

What Information We Collect

We collect information about you when (A) you give it to us, and (B) with automatic technologies.

A. Information You Provide to Us You may provide information to us through our site in various ways, such as through forms, features or other means offered through the Site. The types of information you provide us fits in two general categories:

    Personal Information."Personal Information" is information that is reasonably capable of being associated with you or someone else. Examples of Personal Information are your name, address, email address, or phone number. In most cases, when you provide information to us, you are providing Personal Information.

In general, you can visit this Site without identifying yourself or revealing any Personal Information. We only obtain your Personal Information if you provide it to us through this Site. At your option, there are times that we will collect the following types of Personal Information:

    Contact Information. Contact Information allows us to communicate with you about your account and communicate with you about orders you place with us. Contact Information includes but is not limited to, your name, address, phone number, and email address, or other information about yourself that you provide.
    Purchase Information. Purchase Information allows us to fulfill orders you place with us. Purchase Information includes, but is not limited to, your payment method and payment information, items you purchase, and items you have ordered, or other information that you provide.

    Vehicle Information. For some orders you place with us, we may need information about your vehicle, including the VIN number of the vehicle, or other information that you provide.

    Non-Personal Information."Non-Personal Information" is information that is not reasonably capable of being associated with you or someone else. At your option, there are times you may provide Non-Personal Information, such as your interest in products and services that we offer.

B. Information We Automatically Collect

In addition to information you provide to us, in some cases we may automatically collect Non-Personal Information. We may automatically collect the following types of Non-Personal Information:

    Device Information. This is information about how you access our Site, such as the operating system, hardware model, application or browser type and version, unique identifiers associated with your device and the domain name of the Web site from which you linked to our Site or advertisement.
    Cookie Information. This is information contained on "cookies" that are used by some pages on this Site. Cookies are small files that the Site places on your hard drive for identification purposes. Cookies do not collect Personal Information unless you supply it and cookies cannot read data off your hard drive. A cookie file can contain information such as a user ID to track pages you visit and your traffic pattern, which helps us collect information regarding the usefulness of the Site and effectiveness of the Site's navigational structure, as well as to develop enhancements to the Site. Some cookies allow us to run Google websites and Google's ads-related products and to allow you to Follow Us and Like us on our Facebook page through the Site.

In the event that Non-Personal Information collected is combined with Personal Information you have provided to us, we will treat it like Personal Information for as long as it is combined.

How We Use the Information We Collect

We use and store the information we collect from you in order to fulfill your orders, improve our services to you, enhance your experience on this Site, to provide you with the information you have requested, to respond to your questions or resume submission, to promote products and our services, and for other internal purposes. We may also enhance or merge Personal Information you provide with data obtained from others for the same purposes. Some examples of how we use the information we collect are as follows:

    To create your account and provide services. We use the information we collect to create and secure your account and to provide services to you, including the fulfillment of orders you place with us.
    To communicate with you and to promote our services. We use information we collect to provide you with customer support or to send you things like service-related announcements and other updates, promotions or other standardized and customized marketing communications. Most of the time we'll communicate with you by email.
    To improve and promote our Site. We use information we collect to understand how you shop with us, determine the methods and devices used to access our Site and to improve or enhance our Site.
    For legal reasons. We reserve the right to access, use, preserve, transfer or disclose, at any time without notice to you, any information (including Personal Information) as reasonably necessary to comply with applicable laws, regulations and filing requirements.
    To prevent or detect fraud. We use information to protect our customer's accounts, our services, or to detect or prevent any security or technical issues related to our services.

When We Share the Information We Collect

We do not share or sell your Personal Information with any third parties for such organization's own use without your consent except as otherwise set forth in this Privacy Policy.

In addition to where elsewhere authorized under this Privacy Policy, your information, including Personal Information, may be shared with third parties without your consent in accordance with the following:

    Agents Acting on our Behalf. We may share information about you with our service providers or our agents, in order to have them perform on our behalf any of the activities we are permitted to conduct under this Privacy Policy and our Terms and Conditions. This includes things like designing or operating our services; performing analytics and marketing our services; processing, administering and fulfilling orders you place with us; and preparing and filing appropriate federal, state and local tax returns. Certain agreements with our service providers and/or agents may permit them to use your information in de-identified forms.
    Social Media Platforms and Networks. Platforms like Facebook, Instagram, Twitter and YouTube offer functionalities, plugins, widgets, or tools in connection with our Site; when you use these functionalities, plugins, widgets, or tools, certain information may be shared or collected by those social media companies – for more information about what information is shared or collected, and how it is used, see the applicable social media company's privacy policy.
    When You Publicly Post the Information. You may have the opportunity to publicly post reviews, questions, comments, suggestions or other content, which may include Personal Information and portions of your account, like your name or user name.
    For Legal Reasons. We may be required to disclose information about you to third parties as required by law.
    To Prevent Fraud. We reserve the right to transfer or disclose information about you to third parties to protect against or to prevent fraud, unauthorized transactions, or other liability.

Retention and Security of Personal Information

To determine the appropriate retention period, we consider the type and volume of the information, the negatives that can result from unpermitted access to such information, why we gather such information and the availability of achieving the goals of such gathering through alternative means.

We strive to use commercially acceptable means to protect your Personal Information, however, no method of transmission over the Internet, or method of electronic storage, is 100% secure and therefore we cannot guarantee the absolute security of your Personal Information. We strive to maintain a system that reasonable safeguards Personal Information and have put in place appropriate security measures to accomplish the foregoing.

Advertising Service Providers

Some of our service providers or partners are advertising networks, marketing partners, publishers and other entities who perform analytics and advertise our products and services on websites not affiliated with us ("Advertising Service Providers"). In connection with these advertising services, we or our Advertising Service Providers, like Google Analytics may use cookies, web beacons, and similar technologies to collect behavioral information about how you use our site in order to perform tracking and marketing analytics or serve advertisements that are more likely to be of interest to you. Our Advertising Service Providers may permit you to opt out of all or some of the foregoing on designated websites.

In addition to services from other Advertising Service Providers, we use Google Analytics Advertising Features as part of our marketing analytics and advertising. We may also use other services provided from Google Analytics from time to time. At present, Google provides users an opportunity to opt-out of the Google Analytics Features through Google's Ad Settings and their web browser opt-out plugin. However, we do not control these opt outs, which may be updated or removed by Google in accordance with its own policies.

Do Not Track Signals

We do not currently respond to Do Not Track signals.

Links to Other Web Sites

From time to time, this Site may contain links to other Web sites. If you use these links, you will leave this Site. The privacy policy of such other Web sites govern the information collection and dissemination practices occurring on such Web sites. We encourage you to read and understand those Web sites' policies prior to using those Web sites. Neither we or its affiliates are responsible for the privacy practices or the content of such Web sites. E

UNDER THE AGE OF 18 & THEIR PARENTS

Notice of Policy Towards Children

Our site is intended for adults. We do not knowingly or intentionally collect Personal Information from anyone under the age of 18. If you are under the age of 18, please do not send us any Personal Information. If you know of anyone under the age of 18 who has provided us with information, please contact us immediately and we will remove the information.

Changes to this Privacy Policy

We may, from time to time, in our sole, absolute, and unfettered discretion, update this Privacy Policy to clarify its practices or to reflect new or different privacy practices. We encourage you to periodically review the Privacy Policy. You are bound by any changes to the Privacy Policy when you use this Site after such changes have been first posted.


Your Rights to Request Information and to Delete Information

You have the right to know and request information regarding:

    The specific pieces of Personal Information we have collected about you.
    The categories of Personal Information that we have collected about you.
    The categories of sources from which the Personal Information was collected.
    The categories of third parties with whom we have disclosed Personal Information to.
    The categories of Personal Information that we have disclosed about you for a business purpose.
    The business or commercial purpose for collecting or disclosing Personal Information.



When you make a request to us, we are required under the CCPA to take steps to verify your identity. To verify your identity, we will first require a double opt-in email process, and depending on the request you have made, we may require that you produce some or all of the following: a copy of your state-issued ID, a recent redacted statement with us, and a copy of a recent order confirmation.

Collection Notice

While we do not sell your Personal Information, we do collect Personal Information and share Personal Information with third parties for business purposes described here. For more information, please refer to "What Information We Collect" and "When We Share the Information We Collect" sections of the Privacy Policy.

List of categories of Personal Information collected about consumers and disclosed for a business purpose:

    Information you provide to us. This includes information you provide us to create an account such as your email address, information which lets us communicate with you and fulfill your orders such as contact information and purchase information including your name, mailing address, billing address, credit card information, and phone number. For certain orders you place with us, we also may collect information regarding your vehicle, including the VIN number of the vehicle.
    Information we automatically collect. We also collect Non-Personal Information from you using automatic technologies that tells us how you access and navigate our Site and helps us improve and enhance our Site and helps us market our services to you.
    Disclosure of information to third parties. We do not share your Personal Information without your consent with any unaffiliated third parties unless we are required by law to do so, except that we may share your contact information, purchase information and vehicle information with our service providers and agents for business purposes. Business purposes can include such things as: fulfilling your order you have placed with us, maintaining and servicing accounts, providing customer services, auditing transactions, testing features and improvements, detecting fraud and security incidents, debugging or repairing technical errors, and marketing our services.

Additional Disclosures

    We do not sell your Personal Information, regardless of your age.
    We are prohibited from (a) denying you goods or services or charging you different rates for goods or services, (b) including through the use of discounts or other penalties, (c) providing you with a different level of service or quality of goods, and (d) suggesting that you will receive different price, rate, level or quality of goods or services.
    You have the right to appoint an agent to make a request on your behalf. For household authorized agents, we may require that your agent provides documentation showing a matching last name and address, or, for non-household agents, a notarized authorization letter and proof of the appointed agent's identity. In the event we require you to produce a notarized letter, we will reimburse you for the cost of the notarization (a receipt should be included with the letter).

Contact for More Information

For additional information regarding your rights, please contact us here [email protected]

Last updated: 9.4.2020



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